Terms & Conditions

Prior to your first class, you must complete and return an enrolment form, not only to comply with Trowbridge Pilates insurance requirements but to allow for planning a class to cater for your needs.

For full details, please see our booking information page.

Cancellation Policy

Pilates Group Mat Work Classes
Pilates Group Mat Work Classes are non-refundable (except in exceptional circumstances).  A missed class may be caught up by attending another class in the same block, space permitting. Please give 24 hours’ notice of missed class to help facilitate this flexibility.

Zoom classes are recorded with videos sent shortly after class and expires after 7 days. The contents of the videos are for participants of the class only and the video must not be shared with others.

As no supervision is given when watching the recording Trowbridge Pilates can take no responsibility for participants actions. Please take additional care and take care of your own body.

Private Classes
24 hours’ notice is required otherwise classes will be charged in full.

Teacher Cancellation
On the rare occasion that the teacher is forced to cancel a class, a refund will be offered for the missed class, £5 for a mat class, or it can be taken off the price of the next block.

Class Etiquette

Please Arrive in Plenty of Time
Please be ready for your class five minutes early, this gives you the opportunity to advise the teacher of any niggles prior to the warm-up. If there are any major changes to your health condition, please contact Trowbridge Pilates to notify.

Please Follow Your Teacher’s Directions
Adaptions may be given to you in class, to keep you safe, please comply with these. If you do not understand why an adaption has been given, please ask.

Please Turn Your Mobile Phones to Silent
Mobile phones are to be turned to silent. In emergency’s please notify your teacher before the class.

Feeling Unwell?
If you are unwell, please do not attend and use the catch-up class facility, in courtesy of other class members.